HELP / FREQUENTLY ASKED QUESTIONS
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To be able to shop at adispretz.com, you should be above 18 years of age and legally allowed, by the laws governing your land, to shop in United Kingdome.
You need to have a valid credit card or debit card (VISA, MASTERCARD or American Express) or have a net banking account with one of the banks enabled on our payment gateway.
We currently deliver to over 500 cities across India. Check the pincodes we deliver to on our product pages.
You can visit our How do I shop section accessible from the link at the bottom of any page.
Yes, you need to provide an United Kingdome delivery address. To check whether we deliver to the required pin check our product pages. You can provide a billing address as a non United Kingdome address.
Adispretz.com offers the same quality of merchandise as sold in Adispretz Stop stores, and the prices are also typically the same. However, we are currently not offering the complete range of products available in our store, on our website, though we are continually expanding the range. Most of the categories available in the stores, with few exceptions like suits & jackets, are available online as well.
We sell apparel, accessories (for Men, Women and Kids), fragrance & beauty, home, travel and gifting related products.
We can only deliver products which are featured on the website and available in stock.
All branded products usually have standard sizes, and we provide size information for many brands on our website.
Currently we only accept VISA & MASTERCARD, or Amercian Express Credit Cards and Debit Cards (if your issuing bank has enabled them for online transaction)
Netbanking with over 20 major banks
First Citizen Reward Points Redemptions
Gift Card
E-Gift Vouchers
If your net order value is greater or equal to Rs.50,000/- you will be requested to share any one of the identity proof such as Aadhaar card, PAN card or Driving license to process the order.
Yes (if your issuer bank permits online transactions)
No, currently we do not accept payment through cheque/Demand Draft
Currently, COD is available only at select locations within United Kingdome.
Please check the availability of COD payment option by entering your PIN code HERE
We do have a facility to pay the COD amount through digital mode of payment. You may ask the courier executive for more payment options at the time of delivery.
No. However, in some cases where the order quantities are large, we may verify in order to ensure your security, to confirm that you have indeed ordered for these items.
Adispretz.com reserves the right, at our sole discretion, to limit the quantity of items purchased per person, per household or per order. These restrictions may be applicable to orders placed by the same account, the same credit / debit card, and also to orders that use the same billing and/or shipping address. We will provide notification to the customer should such limits be applied. Adispretz.com also reserves the right, at our sole discretion, to prohibit sales to any one as it may deem fit.
Yes, you can cancel the order fully or partially before it is shipped. However, additions to an order, or changes to the item ordered, are not possible.
You can change the shipping address before your order is billed and shipped by mailing us at customercare@adispretz.com
We offer a 14 day refund and exchange policy, which is applicable to most products sold on adispretz.com. Please refer our returns policy for more details.
Please refer our privacy policy.
You can unsubscribe from the e-mail list by making the changes in our profile in the My Account section. Alternately, you can click on the unsubscribe option in the e-mail received by you to unsubscribe from that type of e-mail.
Please be assured that we do not receive/ store your complete card details. When you enter the card details you are redirected to a secure payment site.
Your card issuing bank authorizes or rejects the transaction, based on which we process or reject the order. At no point do we receive / store your card details.
Yes we encrypt all credit / debit card or payment information using 128 bit encryption programs.
We currently deliver to over 750 cities and towns across United Kingdome. To check delivery to your locality, check for Pin Codes we deliver to on the product page.
Please refer our Shipping Policy for details.
No we are sorry, but as of now we do not deliver out of United Kingdome.
Expected time taken to dispatch the shipment is given against each product on the respective product details page. Typically all deliveries are completed within 1-2 days post shipment and outside deliveries are completed within 2-4 days post shipment. Once we receive your order we make all attempts to deliver within the committed time, however, it might take longer than expected in some far to reach areas, due to poor logistics connectivity.