There is no refund or exchange unless there is a fault/damage on an item.

Any fault/damage should be reported within 5-days of receiving the item with details images of the fault/damage

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

There are certain situations where only partial refunds are granted.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {info@adispretz.com}.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {info@adispretz.com} and send your item to: {17 Derby Road, Bradford, BD3 8NJ}

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact us at {info@adispretz.com} for questions related to refunds and returns.